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Step 1: |
Once you are on the phone with a member of our support team, you will be provided with a unique connection code. You will then enter the code in the Code field and click the Click Here button to initiate the screen-sharing session. |
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| Step 2: |
You are prompted to download a small virus-free plug-in. |
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| Step 3: |
With your permission, your support representative can view your screen and share control of your mouse and keyboard. |
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| Step 4: |
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
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