TECHNICAL SERVICE REPRESENTATIVE
IT/Computers
LARA-TECH LIMITED, a fast paced private technology company, requires a full-time technical representative for servicing clients in the Ottawa area. This position requires an individual that projects an image of excellence, expertise and confidence. This individual must be self-motivated, well organized and focused.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-
Support the day-to-day operation of networks: adds users, monitor user accounts, provide user training and technical support for user problems
- Knowledge of MS Office (Excel, Word, PowerPoint & Outlook) mandatory
- Perform onsite service and support to clients
- Setup and support desktop PCs for end users (XP, Windows 7)
- Mobile support for Blackberry, IPhone and Android
- Perform routine maintenance on networks
- Perform backups and implement procedures for disaster recovery where required. (Symantec Backup Exec)
- Security, including Firewalls, VPNs, Virus, DNS. (Sonicwall, Cisco)
- Knowledge of operating systems (i.e., Windows, MAC OS), networking standards and protocols (i.e., TCP/IP)
- MS Small Business Server, SQL, Exchange
- Must have good communication skills and interpersonal skills
- Must have strong analytical capability
- Must be able to work independently
EDUCATION and EXPERIENCE:
3 year college diploma, in Computer Science or equivalent
WORK TOOLS USED:
Valid Drivers license and vehicle |
